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Process Lead/Order Management
Manager/Assistant Manager
Operations
Gurgaon, India
Full Time
Job Description
We are looking for a customer-centric and cordial order and process Associate to join our operations department
Job Roles and Key Deliverables:
- Monitoring, managing and updating website content such as product listings, inventory updates, etc.
- Analyzing consumer behavior and preferences
- Ensuring all product details are mentioned correctly
- Assisting the Marketing department and E-Commerce Manager in developing promotional campaigns
- Ensuring hassle-free consumer shopping experience
- Checking if different payment options are provided at checkout
- Coordinating with the IT department to ensure website changes/updates are rolled out on time
- Inspecting consumer product reviews
- Utilizing SEO techniques to monitor and generate organic website traffic
- Understanding consumer behaviour and analyzing sales report
- Forecasting sales
- Estimating stock requirements
- Identifying new business opportunities
- Collaborating with social media influencers for promotional campaigns
- Handling crisis management activities
- Monitoring the performance of promotional campaigns
- Identifying and resolving customer queries and project roadblocks
Qualification & Experience:
- Bachelor’s degree in Marketing, Business Administration or related field
- Proven work experience of 3-4 years in the logistics industry
- Basic knowledge of SEO/SEM techniques
- Displaying detail-oriented and consumer-centric approach
- Excellent organizational and time management skills
- Good communication skills
- Ability to conduct market research and identify current market trends
- Familiarity with marketing tactics
Key Skills :
- Communication, leadership, time management, problem solving etc.,etc.
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Industries
Growth
Operations
Technology